Frequently Asked Questions about your tickets to the Uffizi Gallery
How and when will I receive my tickets?
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email.
2. Ticket delivery
Our delivery commitment is:
● Up to 24 hours before the visit for advance bookings.
● Up to 1 hour before the visit for bookings made less than 24 hours in advance.
Once the tickets are available, you will receive them by email and, additionally, we may send them via WhatsApp and/or SMS for your convenience. Furthermore, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with in-person ticket delivery
For guided tours, tickets are not sent in advance, as they are delivered directly by the guide to our client.
● Delivery takes place at the meeting point on the day and time of the visit.
● The client must go to the meeting point indicated in the booking confirmation email.
The type of tour purchased (digital delivery or in-person delivery) is clearly indicated in the booking confirmation email sent immediately after purchase.
Is the ticket to enter the Galleria degli Uffizi included in my purchase?
Yes, admission to the monument is included in all our tours.
What should I do if I have booked a GUIDED TOUR?
When you purchase your tickets, we will indicate the meeting point for the tour. It is recommended to arrive 15 minutes early to enjoy the experience without rush or unexpected issues.
What should I do if I booked my tickets with an AUDIO GUIDE?
When you purchase your tickets to the Uffizi Gallery, you will receive two emails. The first is your purchase confirmation, and the second contains a link and instructions to access your private customer area, where you will find your downloadable tickets and the audioguide.
What documentation do I need to access the monument?
Tickets to the Galleria degli Uffizi are nominative. You must bring your original physical identity document (ID or equivalent) or passport. Please note that it is mandatory for entry. Photocopies, photos on your mobile phone, or digital copies are not permitted.
Can I bring my tickets in digital format?
Yes, as long as it is the original digital format with the visible barcode so that it can be properly scanned at entry. It is recommended to increase your screen brightness.
Do children need tickets for the Uffizi Gallery?
Regardless of the visitor's age, a ticket is required to access the monument along with the corresponding identity document.
Can I change or cancel my tickets?
Once the booking has been completed, it is not possible to modify details such as the name, date, or time, nor to cancel the tickets. No refunds will be granted. This condition is specified on our website and accepted during the purchase process, including the final stage with acceptance of our cancellation policy.
No exceptions are contemplated (COVID or other illnesses, work-related reasons, trip cancellations, etc.), as established by the entity.
Once the ticket has been purchased, NO RETURNS OR REFUNDS WILL BE ACCEPTED, except if the visit cannot take place due to the closure of the monument. In this case, you are entitled to a full refund, which will be automatically processed using the same payment method.
Can I exercise my right of withdrawal?
No, in accordance with Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users, approved by Royal Legislative Decree 1/2007 of November 16. Article 103 establishes exceptions to the right of withdrawal, including services related to leisure activities when the contract provides for a specific date or period of execution.
Is it possible to eat inside the monument?
No, eating or drinking is not allowed inside the Uffizi Gallery; however, there is a café on the upper floor with bar service.
Is there a cloakroom service at the monument?
Yes, the Gallery has a cloakroom service for bags, umbrellas, and small backpacks. It is recommended to bring a small bag. If you bring a large suitcase, it may not be possible to store it.
Is the visit canceled in case of rain?
No, you can enjoy the monument regardless of the weather conditions.
What happens if the monument closes?
If, due to force majeure, the monument must close (which is extremely rare), you may reschedule your visit for another day or receive a 100% refund if rescheduling is not possible.
Are pets allowed inside the monument?
Pets are not allowed inside the Uffizi Gallery, regardless of their weight or size, except for guide or assistance dogs, always with prior notification.
Can I enter the Uffizi Gallery at a different time than the one selected during purchase?
No, when you purchase your ticket, you select the date and time you wish to access the monument. The tickets are only valid for that selected time and will not be valid at another time or day.
How long can I stay inside the Uffizi Gallery?
Once you enter, you may stay inside the Uffizi Gallery for as long as you wish. There is no time limit beyond the official closing hours.
Which artworks can be seen at the Uffizi Gallery?
The Uffizi Gallery houses some of the most important artworks in history, including: The Birth of Venus and Primavera (Botticelli), Bacchus and Medusa (Caravaggio), The Annunciation (Leonardo da Vinci), Tondo Doni (Michelangelo), Venus of Urbino (Titian), and the Portraits of the Doni (Raphael), among many others.
How long does it take to visit the Uffizi Gallery?
The approximate time to enjoy the collection is 2 hours, but it depends on how much time you wish to spend appreciating each artwork and the details of the palace.
Why is it called the Uffizi Gallery?
In 1560, Cosimo I de’ Medici, the first Grand Duke of Tuscany, ordered its construction to house the administrative and judicial offices of Florence, the so-called “Uffizi” — hence the Italian term Uffizi.
What is the most expensive painting in the Uffizi Gallery?
The artworks exhibited there are not for sale; however, given their historical importance, the most valuable painting in the Uffizi Gallery could be one of the following three: The Birth of Venus or Primavera, both by Botticelli, or Medusa by Caravaggio.